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tbajee13 Help Center –
For Any Issue
We're always here for you

Having trouble depositing via bKash? Can't log in to your account? Confused about a bonus? — Whatever the issue, tbajee13's Bangla support team is available 24 hours a day, 7 days a week.

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Deposit Issues
bKash, Nagad, Rocket
Withdrawal
Withdrawal Guide
Account
Login & Security
Bonus
Promotions Support
App Issues
Download & Updates
Verification
KYC / Identity Verification
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Minute average response time
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tbajee13

Contact Us

Get help the way that works best for you — three channels, always open

Live Chat
The fastest way to get help. Click the chat button at the bottom right of the tbajee13 app or website — average response time is 3 minutes.
Online now · avg. 3 minutes
Email Support
For complex issues or if you need to send screenshots, use email. Write to support@tbajee13.app — replies typically arrive within 2–4 hours.
Within 2–4 Hours
Telegram Channel
Join tbajee13's official Telegram channel for promotion updates, maintenance notices, and quick support.
Community Support

Supported Payment Methods

Tbajee13 supports all major mobile banking and bank transfer methods in Bangladesh

bKash
Mobile Banking
Minimum Deposit৳100
Maximum Deposit৳50,000
Processing TimeInstant
Instant
Nagad
Mobile Banking
Minimum Deposit৳100
Maximum Deposit৳50,000
Processing TimeInstant
Instant
Rocket
Mobile Banking
Minimum Deposit৳200
Maximum Deposit৳30,000
Processing Time5–10 minutes
Reliable
Bank Transfer
Internet Banking
Minimum Deposit৳1,000
Maximum Deposit৳5,00,000
Processing Time1–24 Hours
High Limit

Important: Make sure you send from the number registered to your tbajee13 account. Sending from a different number may delay the credit. If that happens, contact live chat with your transaction ID.

tbajee13

Step-by-Step Guide

Complete answers to the most commonly asked questions

How to Deposit to tbajee13 via bKash

1

Log in to your account

Log in to the tbajee13 app or website with your phone number and password.

2

Tap the "Deposit" button

Look for the "Deposit" button at the top of your dashboard or in the Wallet section.

3

Select bKash and enter the amount

Select bKash from the list of payment methods and enter the amount you wish to deposit.

4

Send to tbajee13's bKash Number

Send money via the bKash app to the number shown on screen. Use your tbajee13 user ID as the reference.

5

Submit Transaction ID

Received from bKash TrxID Enter it in tbajee13's payment form and click "Confirm". Your balance will be credited instantly.

Common Mistakes & Fixes

Amount Deducted but Balance Not Credited
Contact Live Chat with your transaction ID. Issues are typically resolved within 15 minutes.
I Sent It to the Wrong Number
Contact support immediately. Only send to the number displayed on the payment page.
Deposit limit exceeded
Use Bank Transfer or Nagad for large amounts.

How to Withdraw from tbajee13

1

Go to Wallet

Log in to your account and go to the "Withdraw" option.

2

Choose payment method and amount

Select bKash, Nagad, or Bank — whichever you'd like to receive funds to — then enter the amount.

3

Enter recipient number / account

Enter your bKash/Nagad number. Using the number registered to your account speeds up the process.

4

Verify OTP

An OTP will be sent to your registered number for security. Enter the correct code to confirm.

5

Waiting for funds to arrive

BKash/Nagad withdrawals typically arrive within 15–30 minutes; bank transfers within 1–4 hours.

KYC Verification: For your first withdrawal over ৳10,000, identity verification is required (NID + selfie). This is a one-time process — you won't need to do it again.

Common Account Issues

Forgot password

Click "Forgot Password" on the login page. An OTP will be sent to your registered phone number.

I Changed My Phone Number

Contact support with your old number and NID and we'll update your number for you.

Account locked

Too many incorrect password attempts will temporarily lock your account. Please try again after 30 minutes.

How long does KYC verification take

Usually 2–6 hours. Submitting a clear NID photo and selfie speeds things up.

Bonuses & Promotions Guide

1

How to Claim Your Welcome Bonus

After your first deposit, a "Claim Bonus" button will appear on your dashboard. You need to claim it manually.

2

Where to Find Your Bonus Balance

Your wallet shows your main balance and bonus balance separately. Bonus balance is used first.

3

How do I track my wagering progress

A progress bar is shown next to each bonus in the Promotions section.

4

I want to cancel my bonus

If a bonus is active, let support know. Cancelling it will remove the associated bonus balance from your account.

Troubleshooting the tbajee13 App

App not installing (Android)

Go to your phone's settings and enable "Unknown Sources" or "Install unknown apps", then try downloading again from the download page.

App Keeps Crashing

Clear your cache and download the latest version. If that doesn't work, uninstall and reinstall the app.

Not loading or running slow

Check your internet connection. If you're using a VPN, turn it off. If the issue persists, try the web version instead.

Not receiving notifications

Enable notification permissions for the tbajee13 app in your phone's settings.

tbajee13

Help Center Topics

Find a solution to your issue from the categories below

Deposits & Withdrawals
  • How to deposit via bKash
  • How to send from Nagad
  • How Long Does a Withdrawal Take
  • Deposit & Withdrawal Limits
  • Check Transaction Status
Account & Security
  • Resetting your password
  • Two-Factor Authentication (2FA)
  • Update Profile Information
  • Report Suspicious Activity
  • Closing your account
Bonuses & Promotions
  • How to Claim Your Welcome Bonus
  • What Is a Wagering Requirement
  • Claiming a Reload Bonus
  • Earning a Referral Bonus
  • What to do before your bonus expires
Betting Support
  • Bet Cancellation Policy
  • What Happens If a Match Is Abandoned
  • Live Betting Issues
  • Odds Change Notice
  • When do winnings get credited
App & Technical
  • App Download Issues
  • I Can't Log In
  • Page not loading
  • Browser Compatibility
  • Clear Cache & Cookies
Responsible Gaming
  • Setting a Daily Limit
  • Taking a temporary break
  • Self-Exclusion
  • Support Resources
  • Minor Protection

Tbajee13 Help Center – What Makes Our Support Different

The biggest pain point with online gaming and betting platforms is the language barrier in support. Waiting days for a reply to a lengthy English email is a common frustration. tbajee13 was built with this in mind, offering Bangla support from day one.

24/7 Bangla support — how true is that?

Many platforms claim to offer 24/7 support, but reach out at midnight and you'll find a bot replying — or a message saying "Support is currently unavailable." At tbajee13, the support team operates across three shifts — morning, afternoon, and night — so even if you run into a bKash payment issue at 2 AM, you can speak to a real person right away.

Maintaining an average response time under 3 minutes is no small feat. To make it happen, tbajee13 continuously trains its support team and keeps ready-to-use solutions prepared for the most frequently reported issues.

Choose the Right Channel Based on Your Issue

Live chat isn't always the best option for every issue. If you need to send screenshots of a technical problem, email is more effective. For urgent deposit issues, however, live chat is the way to go. In the tbajee13 Help Center, each topic indicates which support channel to use.

Self-help options

Tbajee13's Help Center features 100+ support articles written in Bangla. Just type your issue into the search bar above and the relevant guide will appear instantly. When you find the answer yourself — whether late at night or during peak hours — there's no need to wait for a support agent.

From download guides to high-limit bank transfers, tbajee13 is committed to making sure no user ever has to face a problem alone. Whatever you need, we've got you covered.

tbajee13

Frequently Asked Questions

Detailed Answers to the Two Most Frequently Asked Questions

tbajee13 currently supports four main payment methods. For mobile banking, bKash, Nagad, and Rocket are all supported — these are the fastest options and credit instantly. Direct bank transfer is also available, though it takes a little longer, typically 1 to 24 hours. Bank transfers support much higher deposit limits, making them the better choice for large amounts. More methods may be added in the future — follow the Telegram channel for updates.

Opening an account at tbajee13 is quick and straightforward — it only takes a few minutes. Start by entering your active mobile number, which will serve as your user ID. Then set a strong password (at least 8 characters; including a number is recommended). To complete registration, verify your number using the OTP sent to your phone. No NID or photo is required at sign-up — you can head straight to your dashboard and start playing right away. However, identity verification is required for larger withdrawals (generally above ৳10,000).
Tbajee13 Live Support

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