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tbajee13 FAQ –
Simple Answers to Your Questions

From payments and bonuses to app issues and account security — find detailed answers to everything, all in one place.

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Referrals & Bonuses

Referral Bonus
Earning through tbajee13's referral program is straightforward. Log in to your account and navigate to the "Referral Program" or "Invite Friends" menu. There you'll find your personal referral link or code.

Reward Details:
  • 1When a friend registers using your referral link or code, you'll receive a sign-up bonus.
  • 2When a friend makes their first deposit, you earn a commission — typically between ৳200 and ৳500.
  • 3You can earn monthly commission from every bet your friend places, for as long as they remain active.
What if I refer multiple friends? There's no limit on referrals. The more friends you bring in, the more you earn each month. Referral earnings are credited directly to your wallet and can be withdrawn anytime.
App Issues & Updates

App Issues
There are several possible reasons why the app may not open or keeps crashing. Follow the steps below in order:

First, try this:
  • 1Fully close the app, restart your phone, then open it again.
  • 2Clear the app cache: Settings → Apps → tbajee13 → Storage → Clear Cache.
  • 3Check your internet connection. Try switching from Wi-Fi to mobile data, or the other way around.
If an update is needed:
  • Our Download Page to download the latest APK and install it over your existing version (your data won't be lost).
  • IOS users, please follow the instructions on the download page.
If the issue persists, contact support mentioning your phone model and Android/iOS version at the Help Center Contact us. Our technical team will resolve your issue promptly.
Deposits & Payments

Charge Processing
Deposits to tbajee13 via bKash, Nagad, or Rocket are typically processed 5 to 15 minutes reaches your wallet. Occasionally, banking or payment gateway delays may extend this to a maximum of 1 hour.

What to do if it still hasn't arrived after 1 hour:
  • 1Copy the Transaction ID (TxID) from your bKash/Nagad app.
  • 2Check your tbajee13 "Transaction History" to see if the transaction is showing as pending.
  • 3Including TxID at the Help Center Get in touch.
If a payment fails: Funds are typically returned to the source account within 24 hours. If not, contact support with your TxID. The minimum charge amount is ৳100.
Live Streaming & Real-Time Scores

Live & Scores
Real-time scores and live match viewing are available directly within the tbajee13 platform.

To view live scores:
  • Log in → From the navigation Sports Events Go to the menu.
  • Live matches will show a "LIVE" badge — click it to see real-time scores, over-by-over updates, and current odds.
Live Streaming:
  • A "Live Stream" button will appear on selected matches. This feature is only available to accounts with an active balance.
  • Streaming quality is even better on the mobile app.
To receive notifications: "Follow" your favorite team to get a notification 30 minutes before their match kicks off.
Security & Privacy

Security Assured
Yes, tbajee13 has implemented the highest level of technical measures to protect your data and funds.

Technologies used to protect your data:
  • 256-bit SSL Encryption: Every transaction you make is secured with banking-grade encryption.
  • Two-Factor Authentication (2FA): OTP verification required at every login.
  • Firewall & DDoS Protection: Advanced protection against cyber attacks.
  • No Data Sharing with Third Parties: Your personal information is never shared with any marketing companies.
Fund Security: tbajee13 operates under an international license. User funds are kept strictly separate from the company's own funds — so even if tbajee13 ever faced any issues, your balance would remain safe.

For more details, visit our Privacy Policy Read.
Account & Password

Password Recovery
Forgetting your password happens to everyone. Resetting it on tbajee13 is quick and easy.

Reset with mobile number:
  • 1On the login page and click the "Forgot Password?" link.
  • 2Enter your registered mobile number.
  • 3Enter the 6-digit OTP sent to your phone (valid for 5 minutes).
  • 4Enter a new strong password and confirm it.
Reset via Email: Select the email option the same way. Click the link sent to your inbox — note that the link expires in 30 minutes.

If you're not receiving your OTP or can't access your account, contact us directly at our at the Help Center Reach out to us. Once your identity is verified, you'll receive a resolution within 2–4 hours.
Free Spins & Daily Offers

Free Activity
There's something free to claim on tbajee13 every day — all you need to do is log in regularly.

Daily Check-In Bonus:
  • A check-in bonus is added automatically each time you log in daily.
  • Log in 7 days in a row and your bonus keeps growing — from ৳50 on day 1 up to ৳350 on day 7.
  • Missing even one day resets the streak, so make it a habit to log in every day.
To get free spins:
  • Go to Profile → "Promotions" or "Offers" menu.
  • When you see an active free spins offer, click the "Claim" button.
  • Go to the designated slot game and use your free spins. Spins typically expire within 48–72 hours.
  • Winnings from free spins go to your bonus wallet and can be withdrawn once the specified betting conditions are met.
Keep mobile app notifications enabled to get instant updates on new free spin offers.

Still haven't found your answer?

Our 24/7 support team is ready to assist you entirely in Bengali.

Contact Support

All the ways to get help on tbajee13

Whatever the issue, we're always here for you

Live Chat Support
Get live chat support in Bengali, 24/7. Average response time is just 2 minutes. Start a chat from the Help Center.
Instant
Email Support
For complex issues, send a detailed description via email. Responses are typically provided within 2–6 hours. support@tbajee13.app
2–6 Hours
Help Center Guide
Read detailed guides covering everything from payments and betting rules to account management. Special tutorials are available for new users.
Detailed Guide
Security & Privacy
tbajee13 uses the highest level of encryption to protect your account and personal data. Read our Privacy Policy and play with complete peace of mind.
Secure
Community & Referrals
Join the active tbajee13 user community. Share tips, refer friends, and earn more together.
Referral Bonus
Mobile App Support
There's a support button right inside the app. Whenever you run into an issue, start a chat or send a screenshot directly from the app to get help.
In-App Support

Learn more about tbajee13 FAQ

Tbajee13 is always working to be Bangladesh's most user-friendly gaming platform. Thousands of users rely on our service every day, and this FAQ page answers the questions they ask most.

Payment issues — such as a deposit via bKash not appearing in your wallet, or a delayed withdrawal — are among the most common problems users face. In most cases, this is due to banking system delays and resolves itself within 15–30 minutes. If it doesn't, contact support with your transaction ID and the issue will be resolved quickly.

App issues are among the most frequently asked questions we receive. Many users don't realize that after installing the APK on Android, they need to allow "Unknown Sources" — which is why the app may appear not to install. Detailed instructions on this are available on the tbajee13 download page.

Many users are also curious about the referral program. tbajee13's referral system is a genuine way to earn. Many members are already making a significant income each month from referral commissions alone.

Tip: Keep push notifications enabled on our mobile app. Get instant updates on new promos, bonuses, and free spin offers. Download the App →

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